FAQ

Q:What is Counselling

A:Counselling is the opportunity to talk with a professionally trained counsellor who can offer support, advice and new perspectives on your issues.
The main steps in the counselling process are:

  • To help clarify the problem
  • To identify options open to you in the situation
  • To work out what you hope to achieve
  • Identify ways to achieve this goal
  • Provide support and advice as you work towards your goal

Q:How does counselling help?

A:While counselling is not a magic cure, it can clarify problems and help in their resolution. It will also provide structure and support for you in painful and difficult times.

Q:My issues are personal, not about work. Can I still come for counselling?

A:Yes, the EAP service is available for personal as well as work-related issues.

Q:I don’t want my employer to know I’m coming to counselling, so I need an
appointment after hours. Is that possible?

A:Counselling can be arranged either before or after office hours, or even by telephone.

Q:How can I organise an EAP for my organisation?

A:If you are an employee, ask your Human Resource Department if you have an EAP. We can advise you regarding your options and assist you to develop a programme tailored to the individual needs of your organisation.

Q:What is a critical incident?

A:A critical incident is any traumatic event that is sudden, overwhelming, and unexpected. These events strain the emotional and mental resources of the people

  • A natural disaster
  • A serious accident involving injury or death
  • Physical violence or an acute personal threat
  • A significant loss, eg death of a relative, friend, or work colleague
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